Expert Support for Homeowners
Industry leading support for a wide range of domestic projects
At PermaRoof UK, we offer full support for all your projects, large or small. Whether you’re looking for help with your order, a flat roof quote or have an after sales query, we’re here for you.
Please use the options below to navigate to the information you’re looking for. You can also call the friendly customer support team or make a quick query using the live chat during opening hours.
Frequently Asked Questions
Yes. PermaRoof UK offers industry leading support and guidance for both trade and DIY roofing projects. We also provide a wide range of free roofing resources and useful information to guide you through every step – from choosing your materials to installation.
Yes. We can connect home and business owners with reliable, trained and vetted professional roofers via our National Installer Network.
Find a contractor in your local area here or give the team a call to find out more.
Yes. PermaRoof UK offers high quality, accredited flat roof training courses at our dedicated National Training Centre in Derby. Run weekly from the PermaRoof Headquarters, we provide training in:
Yes. The EPDM Kit Builder App is a free online tool that can be used to produce a full kit list for your flat roof project in just a few simple steps.
Find out more about the PermaRoof EPDM Kit Builder on our website here, or visit the Kit Builder to try it online here.
If your order hasn’t arrived, there are two options for you:
Have your order number handy for both options.
- Please call the customer support team to discuss your order
- You can complete an order enquiry form on the PermaRoof UK Store website here (opens in new window).
PermaRoof UK accepts returns according to UK distance selling standards and regulations. To find out more about returns and refunds, please visit the PermaRoof UK Store website here (opens in new window).
Alternatively, please give the customer support team a call on 01773 608839 to discuss your return.
Yes, at PermaRoof UK, we can provide bulk quantity orders. We support both trade and DIY roofers in all your projects, large or small. If you wish to discuss bulk orders, the customer support team is happy to answer your queries. Please give the team a call or use the live chat for a quick query.
Opening a trade account at PermaRoof UK offers a range of benefits, which can include preferential trade pricing. Please give the customer support team a call to find out more about the dedicated support for trade roofers.
Yes. PermaRoof UK offers trade roofers a range of benefits, including a trade account with a dedicated account manager and full support.
Please give the customer support team a call to discuss your options.
Yes. All orders are distributed from our headquarters in Alfreton, Derby and collection can be arranged if you prefer. There is ample HGV turning space, access and parking at the PermaRoof distribution centre.
Orders can be collected by prior arrangement only. Please contact the customer support team to arrange collection of your order.
About PermaRoof UK
More than just a supplier
Trusted expertise – comprehensive resource library, flat roof training courses, commercial division and experienced technical support team
Customer-first ethos – from DIY homeowners to large-scale contractors, we’re invested in the success of your projects, regardless of size
Your project, our passion
A quarter of a century on, our values remain the same: quality products, genuine customer service and lasting innovation.
Whether you’re a homeowner, installer, stockist or contractor, we’re here to help with projects large and small. Contact us today to see how PermaRoof UK can support you.
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Get in Touch
Please leave your details and someone from the PermaRoof UK team will be touch shortly to help you with your enquiry.
Permaroof UK® Ltd
Unit 1
Westway
Cotes Park Industrial Estate
Alfreton
Derbyshire DE55 4QJ
Tel: 01773 608 839
Fax: 01773 608 408
Email: Click here
Registration No. 4109502
VAT No. 764 2785 00
Permaroof (UK) LTD
Opening Hours
Mon – Fri (8am / 5pm)
We are closed on bank holidays and we re-open the following working day at 8am. Feel free to send us your enquiry during these periods and we can get back to you.
CONTACT PERMAROOF UK
PermaRoof UK are on hand to answer any questions regarding our products, services or your order. We welcome enquiries from the trade, stockists and homeowners alike. Contact PermaRoof UK today using the below form and one of our experienced team members will be on hand to help you right away.
Permaroof UK® Ltd
Unit 1
Westway
Cotes Park Industrial Estate
Alfreton
Derbyshire DE55 4QJ
Tel: 01773 608 839
Fax: 01773 608 408
Email: Click here
Registration No. 4109502
VAT No. 764 2785 00
Permaroof (UK) LTD
PermaGroup Brands, Partners and Clients
PermaGroup has established links with some of the biggest names in our industry thanks to our reputation of excellence. Read more about becoming a supplier or stockist here.
