PermaRoof Customer Support
Real people. Real expertise. Real help when you need it.
At PermaRoof, our advice is based on more than 25 years of real-world roofing experience, not assumptions or theory.
Whether you’re facing a roofing emergency, planning a small repair or managing a large commercial installation, our team is here to make things clear, simple and stress-free.
Need help or advice? You’re in the right place
You’ll get fast, practical support from people who know our products inside out:
- Access to our technical team for expert guidance
- Quick callbacks or phone support when you need answers – fast
- Help with pricing, quantities and material take-offs
- Product suitability advice, including system comparisons
- Application guidance to ensure correct installation
From first question to final install, we’re here to help you get it right first time, every time.
Free advice. Fast response. Proven expertise.
How can we help you today?
- Help with your order
- Measurements
- Kit lists and materials
- Suitability and application
- Placing your order
- Delivery and returns
- Aftersales care
- Installation Support
- Complaints
- FAQs
Get Free, No-Obligation Advice from the Technical Support Team
Not sure where to start? That’s exactly what we’re here for. No pressure, no jargon, just clear, practical guidance from people who want to help.
Complete the form or give us a call and tell us about your project.
With expert support and dedicated aftercare behind every product, you can you can fix, build or transform with confidence. We’ll help you clarify what’s needed, choose the right products and make informed decisions – with no pressure and no obligation.
Get Expert Help with Your Flat Roofing Project
Secure Online Ordering
It is fast and easy to place your order securely online at PermaRoof UK Store. We custom cut membrane to your own specifications right here at our headquarters and provide clear, straightforward options in our listings to simplify ordering. We support your orders with same day order turnaround and fast UK-wide delivery.
Delivery and Returns Queries
Orders placed either online or by telephone are handled in-house by the PermaRoof UK teams at our headquarters and distribution centre in Derby, UK. If you have a query about the delivery of your order, or if your order hasn’t arrived as expected, please contact the PermaRoof team and we’ll be happy to help.
Please note that we take fraud prevention very seriously and ship only to the billing address for your first order. Please find the full delivery terms on the PermaRoof Store website here.
PermaRoof UK Store accepts returns and follows the terms of the ‘Consumer Protection Regulations 2000’ for distance selling. Please review the full returns policy on the PermaRoof UK online store website here or give the team a call to find out more.
You may also request order information by filling a form in on this page on the PermaRoof UK online store website (opens in a new window).
Please find and read the full terms and conditions on the PermaRoof Store website here (opens in a new window).
After Sales Care at PermaRoof UK
How you feel after your purchase is just as important to us as your order. Our award winning sales and customer support teams are on hand during working hours to assist you in any way we can.
Whether you have a query about your products, orders or delivery or a question about installation, PermaRoof is here to help. Your satisfaction is our highest priority – talk to us now on 01773 608839.
Information About Your Order
You may request order information over the telephone or by filling a form in on the PermaRoof UK online store website (opens in a new window).
Installation Support
PermaRoof UK offers industry-leading installation support to all our customers, regardless of the size of your order. With expert advice, an extensive library of installation guides, video tutorials and flat roof training, we’re here to help. We can even connect homeowners with a reliable installer near you, should you require professional assistance.
Complaints
We take complaints very seriously at PermaRoof UK and follow an internal policy for investigating complaints. If you would like to make a complaint about any aspect of the products or service you have received, please get in touch as soon as you can. It is our aim to achieve the highest levels of customer care and we want to hear from you if you have a problem.
How to make a complaint
Please contact us by telephone on 01773 608 839 during the working week, by email at sales@permaroof.co.uk or use the live chat during working hours.
You may also wish to write to us. Our postal address is:
Permaroof UK® Ltd
Unit 1
Westway
Cotes Park Industrial Estate
Alfreton
Derbyshire DE55 4QJ
Frequently Asked Questions
Yes. PermaRoof UK offers industry leading support and guidance for both trade and DIY roofing projects. We also provide a wide range of free roofing resources and useful information to guide you through every step – from choosing your materials to installation.
Yes. We can connect home and business owners with reliable, trained and vetted professional roofers via our National Installer Network.
Find a contractor in your local area here or give the team a call to find out more.
Yes. PermaRoof UK offers high quality, accredited flat roof training courses at our dedicated National Training Centre in Derby. Run weekly from the PermaRoof Headquarters, we provide training in:
Yes. The EPDM Kit Builder App is a free online tool that can be used to produce a full kit list for your flat roof project in just a few simple steps.
Find out more about the PermaRoof EPDM Kit Builder on our website here, or visit the Kit Builder to try it online here.
If your order hasn’t arrived, there are two options for you:
Have your order number handy for both options.
- Please call the customer support team to discuss your order
- You can complete an order enquiry form on the PermaRoof UK Store website here (opens in new window).
PermaRoof UK accepts returns according to UK distance selling standards and regulations. To find out more about returns and refunds, please visit the PermaRoof UK Store website here (opens in new window).
Alternatively, please give the customer support team a call on 01773 608839 to discuss your return.
Yes, at PermaRoof UK, we can provide bulk quantity orders. We support both trade and DIY roofers in all your projects, large or small. If you wish to discuss bulk orders, the customer support team is happy to answer your queries. Please give the team a call or use the live chat for a quick query.
Opening a trade account at PermaRoof UK offers a range of benefits, which can include preferential trade pricing. Please give the customer support team a call to find out more about the dedicated support for trade roofers.
Yes. PermaRoof UK offers trade roofers a range of benefits, including a trade account with a dedicated account manager and full support.
Please give the customer support team a call to discuss your options.
Yes. All orders are distributed from our headquarters in Alfreton, Derby and collection can be arranged if you prefer. There is ample HGV turning space, access and parking at the PermaRoof distribution centre.
Orders can be collected by prior arrangement only. Please contact the customer support team to arrange collection of your order.
About PermaRoof UK
More than just a supplier
Trusted expertise – comprehensive resource library, flat roof training courses, commercial division and experienced technical support team
Customer-first ethos – from DIY homeowners to large-scale contractors, we’re invested in the success of your projects, regardless of size
Your project, our passion
A quarter of a century on, our values remain the same: quality products, genuine customer service and lasting innovation.
Whether you’re a homeowner, installer, stockist or contractor, we’re here to help with projects large and small. Contact us today to see how PermaRoof UK can support you.
Related News from the PermaRoof UK Blog
What is Liquid Waterproofing?
‘What is Liquid Waterproofing Membrane?” is a question we are routinely asked at PermaRoof UK. We developed our range of liquid waterproofing systems to suit complex flat roofing, box gutters, support the creation of anti slip
Ask the Experts: How to Fit a Rubber Roof
‘How to fit a Rubber Roof” is one of the top questions we get at PermaRoof UK from DIYers. The system is fast and easy to install, perfect for DIY and we provide standard and cut-to-any-size
Leaking Flat Roof? What Are Your Options?
A leaking flat roof can go from 'minor drip' to serious damage very quickly. Whether it’s over a garage, extension or porch, the key is acting early and choosing the right repair method. What causes flat roof leaks?
PermaGroup Brands, Partners and Clients
PermaGroup has established links with some of the biggest names in our industry thanks to our reputation of excellence. Read more about becoming a supplier or stockist here.
